Due to the current health orders Worldwide, we have temporarily eased up our distribution and fulfillment centers due to worldwide border closures to non-essential travel.
While our website remains available to accept your orders, we cannot guarantee delivery dates at this time. Your order will receive top priority as soon as we can resume regular shipping conditions.
As it stands now shipping to US takes 15 – 30 days, worldwide sipping time estimated at 20 – 40 days.
During this time, we have updated our return policy to allow customers to cancel all unshipped orders at any time for a full refund. If you have any questions about your order or wish to cancel, please contact customer service here.
We truly appreciate our community and we are sending hopes of health and safety to everyone wherever you are.
Shipping & Delivery
All orders are shipped with tracking number within 24 to 48 hours of placing the order using USPS, Canada Post, or other carriers via ePacket depending on your location and fastest available service.
ePacket can only deliver to 35 countries.
• Australia • Austria • Belgium • Brazil • Canada • Croatia • Denmark • Estonia • Finland • France • Germany • Gibraltar • Great Britain • Greece • Hong Kong • Hungary • Ireland • Israel • Italy • Japan • Latvia • Lithuania • Luxembourg • Malaysia • Malta • Mexico • Netherlands • New Zealand • Norway • Poland • Portugal • Russia • Saudi Arabia • Singapore • Spain • South Korea • Sweden • Switzerland • Thailand • Turkey • Ukraine • United Kingdom • United States • Vietnam
Air Mail Delivery
Air Mail Delivery is available for all other countries worldwide.
Shipping methods above are free and we will choose the best shipping method for you based on the order destination when sending out the package.
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
Free Shipping Delivery time
ePacket Countries: Average delivery time is 10 – 20 days.
All Other Countries: Average delivery via Air Mail time is 15 – 30 days.
Express Shipping Delivery time
Express Priority Tracked Shipping cost $9.87 and it’s available on some products only for United States, Australia, United Kingdom and Canada.
US Express Priority Tracked Shipping is only deliver to the U.S (Military base not included). Carrier: USPS. Average delivery time is 4 – 9 days.
CA Express Priority Tracked Shipping average delivery time is 4 – 9 days.
UK Express Priority Tracked Shipping average delivery time is 4 – 9 days.
However, you may receive your items much earlier.
We provide tracking number for every order. Tracking number will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
When you receive your tracking number, if you need help tracking your order you can go here.
- Delivery time may become longer due to busy season like Halloween, Christmas, Black Friday.
- Due to high demand for our innovative products packages may be faced with delays beyond our control such as customs or postal delays.
Customs Duties and Taxes
Please note that customers are responsible for customs clearance and customs duties. Most of the packages are shipped as small packages and marked as gifts. The package value is low so there are no additional import costs imposed on customers.
But different countries have different customs policy so it may cost customs duty.
Note： There are a few areas may cost customs duty based on our experience (Middle East; South America;)
For any questions please contact customer support.
Last Update: Sept. 28. 2019.